Your request for commercial cleaning has been received and we will email you shortly.
Your request for commercial cleaning has been received and we will email you shortly.
Will I have the same cleaning operative(s) be attending each time?
For our regular commercial cleaning service we do our best to provide the same cleaner(s) each time and we will provide a replacement if your regular cleaner is unwell or goes on holiday.
How do you monitor attendance of your cleaners?
We check regularly that cleaners attend on time and do not leave early. Our cleaners are using a specialised mobile app with an integrated clock in/out system and GPS tracking, which allows us to monitor their attendance, and ensure their safety whilst lone working.
What is the minimum duration for a commercial cleaning contract?
The minimum duration is 1 year, however we can sometimes consider rolling contracts for bookings with at least 10 hours/week.
How are commercial cleaners vetted?
We carefully interview each of the cleaners and check their documents to confirm they have the right to work in the UK. We also check their proof of address and references. Our commercial cleaners have DBS clearance. We created series of the online video trainings to upgrade the skills of our cleaners. Cleaners who do not have enough experience go through induction with one of our supervisors or in the homes of our management team.
Do I need to provide cleaning materials?
Our commercial cleaning packages are designed to be flexible and cater to your specific needs. Depending on the package you choose, the cost may or may not include cleaning supplies. We can provide all necessary cleaning materials, ensuring that your office is equipped with the best professional products for a thorough clean. Alternatively, if you prefer to supply your own materials, that is completely fine too. Just let us know what works best for you.
Additionally, we offer consumables as an extra service, including essential washroom supplies like paper towels and toilet rolls, as well as a variety of professional janitorial products. We also provide eco-friendly options to support your sustainability goals. From hand soap to air fresheners, we can supply whatever you need, whenever you need it. Just let us know your preferences, and we will ensure your cleaning experience is seamless and convenient.
What does your insurance cover?
We have a comprehensive business insurance, which includes Employers Liability (£10m), Public & Product Liability (£10m), Professional Indemnity (£250k) and Fidelity cover.
What if I don’t like a cleaning operative?
We can provide a free replacement to ensure you are absolutely happy with the service.
What if I a cleaning operative is unwell or on holiday?
The handover process includes passing all the instructions to the new cleaner, keys handover, arranging a supervisor for the initial session and is fully covered by our team at no extra charge.
What if I want to cancel a session?
Please let us know 24 hours before the session during our business hours and we can cancel the session for you.
Can we increase/decrease the hours during our contract?
All amendments can be revised by our team provided that cleaner’s availability allows the change, however we may need to amend the quotation according to the updated number of cleaning hours.
Can you clean a small office?
Yes, we proudly work with customers of all sizes across the capital. To ensure we provide the highest level of service, we have a policy that considers logistical factors like the cleaner’s travel time and fair compensation. This approach benefits both our clients and our dedicated cleaners, ensuring everyone receives top-notch service. Plus, our packages start from just £950 per month, making it a great investment in a clean and professional environment for your business.
Do you offer TUPE?
Yes, we have experience with TUPE and are well-equipped to assist you in transferring your current cleaning contract seamlessly. To ensure a smooth transition, we will need detailed information about your current cleaning staff, including their contracts, wages, and benefits. Our team is committed to providing the support you need throughout the process, so you can focus on your core business while we handle the transition efficiently.
