Q: How are the cleaners vetted?
A: We interview cleaners in-person and check their documents to confirm their identity and their right to work in the UK. We also check their proof of address and references. Each cleaner has to pass our skills test. Cleaners go through induction with one of our supervisors or in the homes of our management team.
Q: Will I have the same cleaner each time?
A: We do our best to provide the same cleaner each time and we will provide a replacement if your regular cleaner is unwell or goes on holiday. We can also replace your cleaner if you notice any deterioration of the quality at any point in time.
Q: What if I want to cancel my regular domestic cleaning arrangement?
A: Our notice period is 1 week during the first month and 1 month thereafter.