We’ve been using Cleaning Express for about 18 months and have found all of the cleaners we’ve had to be of a very high standard. The most recent, Olena, is excellent and probably the best of them all. She’s very efficient and thorough and we couldn’t be happier with her. I would highly recommend.
The two cleaning people showed up on time, they were very polite and efficient. They did a deep clean on my house and it looks fantastic! I would definitely use this company again and highly recommend their work.
I would highly recommend this service! I needed a deep clean to be done for a move and I was able to book them with short notice. The cleaners showed up on time and did a great job. The prices are very reasonable and I would definitely use them again if needed. 10/10
My experience with the agency has been great. Very responsive and helpful in finding me the right fit.Coming on the cleaning experience. Kateryna comes from the agency for weekly cleaning at my place. Its been 3 weeks and I have been super impressed with her professionalism, efficiency and attitude. She is very very hard working and leave the house sparkling every time. Very happy and would highly recommend.
Great service. You don't need to think about sorting out any issues with a cleaner, they do everything for you.Our current cleaner Mikhaiela is really attentive, responsible and hard-working.Highly recommended.
Maria does an excellent weekly clean for us. She has high standards, our flat looks fantastic, is always on time and even works around me if I am working from home without me asking so I have zero disturbance. On top of that she is a lovely person and a pleasure to work with!
Kristina has been cleaning my flat for more than a year. I couldn't be happier with her! I've got pretty high standards for cleaning and she goes above and beyond to deliver on them. My flat always looks and smells very nice after she's done with it. She has great eye for detail. She even organizes my make up drawer, kitchen cupboards, clothes and fridge.Thank you so much Kristina for great work and for always being very kind and fun! 😊 Thank you also to the agency Cleaning Express for coordinating the cleaners and being responsive to emails etc.
We’ve been very happy with Diana at Cleaning Express; she’s trustworthy, always on time and consistently thorough. She’s the best cleaner we’ve had in years and Cleaning Express are always professional and a pleasure to deal with.
Super happy with the service and recently changed cleaner to Gabriela who we are very happy with. Goes above and beyond and cleans fridge and helps fold laundry without asking which is great as we work all day and have a young daughter. Ensuring that photos are moved to clean behind rather than just cleaning around things. Definitely trustworthy and friendly when I met her.
Diana performs an excellent weekly clean of our home. She is prompt, efficient, meticulous and works hard. We are very happy with the high quality of her service - our home is always spotless. She is by far the best cleaner we've had in London in a very long time. The admin team at Cleaning Express is also excellent. They are professional, quick to respond and helpful. We have gone through several cleaning agencies in London - none compare to Cleaning Express and Diana in terms of the service quality and value for money. Overall we are very happy and highly recommend Cleaning Express.
The cleaner claimed that she showed up earlier than she did (checked time the keys were picked up with concierge office) and left 30 min early.There was dust under the rug (which was supposed to be cleaned, the area under the rug that is)The counter tops still had dirt on themSome cabinets had water streak lines and other grime left on itThe bathtub looks like it has been rinsed but not scrubbedMy partner and I had to go in and re-clean some areasNo supervisor came to check the clean at the end of the service. However customer service have explained that supervisors are available Monday to Friday mainly. They also offered a partial re-clean however since we are not able to go back into the property they were happy yo provide us with a partial refund. The company also suspended the cleaner for retraining. Bias for action on the customer service end.Based on the customer service I have rated them 4 stars.
Ludmila - has been cleaning our flat for nearly 4 years now. She’s the best! She’s reliable, trustworthy always on time and always leaves our flat so beautiful. She takes so much pride in her work and she leaves our flat beautiful and warm with every weekly visit. I highly recommend her and Express Cleaning to anyone who asks about how tidy and clean our flat always is.Thank you Ludmila!
Ludmila from Cleaning Express is absolutely phenomenal. She is thorough and thoughtful in how she cleans the entire flat and in the little touches she leaves behind (plumped throw pillows and folded decorative blankets). I look forward to seeing my place after each time she comes and would recommend her services to anyone.
My cleaner, Moscovciuc Ludmila, was absolutely fantastic! Really hard worker, always left my house looking spotless. I could trust her with a spare key and leave her to it each time.The only reason I cancelled was the monthly service fee, which is super expensive for not much value-add. I'd rather more money went to Ludmilla than the company!
My cleaner is Alexandra - she is the best cleaner we have ever had. She uses her initiative and spends time on areas that require work rather than following the same schedule each week. Alexandra cleans our house as if it’s her own - she is amazing!
Great service! Our cleaner Alexandra comes on a weekly basis and does a fantastic job. She really makes our lives easier and takes care of everything. She is very professional in what she does and we highly recommend her!
Have been using there service for over a year now. I would say that overall the cleaners are good, some better than ours but overall experience is great. Our current cleaner Madalina is excellent and the best one we have had for sure. She is very thorough, friendly and just really gets the job done.
Kristina Vor came to clean our apartment for the first time this week and she was absolutely amazing! She was very friendly and made our apartment the cleanest its ever been. Would definitely recommend!!
Ana has cleaned our flat twice now and we've been very happy with her skills. She's very thorough and cleans everything well. We had to change the day of our regular clean and previously had Aurelija who also provided us with a great clean. We're very happy with our experience of Cleaning Express.
Marieta is our regular cleaner and she is really good at cleaning and she is very thorough. She always understands what are our cleaning needs every time and she does everything needed very professionally. We are very happy with her. Definitely recommending this service.
Marieta is really nice, professional ans punctual.She tidy, fold clothes, put them away and clean everything in record time ! She is very independant and knows what to do.We work from home, and she is always respectful of our meetings, adjusting her cleaning program depending on us.I would highly recommend her !
Marieta has been cleaning our home for a few months now and she has always been reliable, on time, and her high standards of cleaning have never faltered. We really appreciate the positivity she brings and her calm and efficient manner of working.
The cleaner Stefania, was sent to our office to clean. The entire work team love her work ethic and she's always looking for more work to do without us even asking her to do it. She mops, hoovers, cleans the bathrooms and surfaces and does it to the best standard. She always give us extra, from cleaning the walls, cutting up industrial boxes for recycling, to just informing us on the best way to keep our office in perfect condition. She is truly a star. Definitely would recommend the service.
Cleaning Express have very reliable, friendly and professional staff. Our cleaner Jana is a fantastic cleaner: she is very efficient, thorough, proactive and cleans to a very high standard. I would thoroughly recommend both her and Cleaning Express.
It is rare in this day and age for a company to focus so much on customer service as well as maintaining a perfect level of service. Cleaning Express has smashed both of them. They could and should write a book on their success and methods for the whole corporate world to read and follow.Dealing with a nightmare landlord, Cleaning Express went beyond the call of duty to help and address items with speed and professionalism. They didn't ask for anything in return. It could have been due to never experiencing such great service, but honestly it was emotional.To say I recommend these guys for your cleaning needs will be an understatement. I have never had such a thorough cleaning service, but the aftercare and process throughout your booking, flawless!!Thank you to Liliya for her amazing support and work. Keep it up!!
Both my wife and I are happy of the work done by Kristina.She is very precise, efficient, pro-active and a pleasant person to talk to during a coffee break. We are very pleased to have found Cleaning Express and in particular Kristina our housekeeper.
Great company and great value, specially Raluca!!! she has been cleaning our clinic for almost a year. She is great at organising herself, as she always works around us to be able to finish the job on time. Never complaint about anything and always with a big smile, also she is very professional, not only because her work is perfect, also because she is always 5 minutes earlier. I highly recommend her service!
I used Cleaning Express to clean my flat at the end of my tenancy. Natalia did a fantastic job of cleaning my flat; I could not have been happier with the service.Very simple process from enquiry through to booking and cleaning, would highly recommend.
We have booked a deep clean for our house and they have fitted us next day. Natalia and Lilia were the best cleaners we had in a very long time! They were professionals, friendly and more importantly took pride in their work and made sure the house was left spotless. Will defintely use again!
Love the fact that these guys pay cleaners the LLW and holidays. We have had Jana clean weekly and she is excellent! Always on time or texts to say she's running late. Very capable and diligent in her cleaning... we didn't even know that the cooker hood was clear glass it had always been so dirty!
Have been using Cleaning-Express for years after a LOT of shopping around and firing many sub-standard agencies. I really like the fact that (i) they listen to what I want (good language skills, great ironing), (ii) keep me fully informed if there are any issues (hey - stuff happens) and (iii) always provide a really great service. Inga who works for us now is just awesome. Fast, efficient and effective. It would be fabulous if she had more availability!
Have been using Clening-Express for years after a LOT of shopping around and firing many sub-standard agencies. I really like the fact that (i) they listen to what I want (good language skills, great ironing), (ii) keep me fully informed if there are any issues (hey - stuff happens) and (iii) always provide a really great service. Inga who works for us now is just awesome. Fast, efficient and effective. It would be fabulous if she had more availability!
If I could do more than 5 stars I definitely would! Tatiana is absolutely fantastic! She is quick, detailed, always on time and extremely reliable. I have three little kids and just having her around weekly takes a great amount pressure off my shoulder. She knows exactly what to do to make sure that I am set up for the week and ensures that the flat is tidy and sparkling clean.I can only recommend her to anyone looking for a great cleaner.
Hi, my cleaner Ludmila from cleaning express does a fantastic job, she is always on time, efficiently manages all the cleaning work required. She always is great at ironing and always leaves my home feeling fresh and thoroughly cleaned.I would highly recommend cleaning express who provide great, reliable customer service.
Aga is a fantastic cleaner! She is like a member of the family and we love having her over every week. Not only is she easy to work with and a friend but she does a really good job with attention to detail. As working parents, our lives are made easier because of Aga.
Superb end of tenancy clean to large three bed flat. Quality of clean far exceeded expectations and surpassed work of other London-based cleaners commissioned following past flat moves. Would not hesitate to use Cleaning Express again. Many thanks!
We've been using Cleaning Express for 1.5 years and we're super happy. Our cleaner Raluca comes 3 times a week and is very professional and friendly. Whenever she's on holidays they send us another cleaner, which is great!
Update: Cleaning Express needed to switch us from Natalia to Ina (unavoidable circumstances) and Ina is equally fabulous.~~~I am so happy. Natalia does such a fantastic job on our house, her attention to detail is really appreciated. Thank you!
Galina did fantastic work for our out-of tenancy clean and we have got our entire deposit back in full! Nadir and Galina were both punctual and polite.After another cleaning company have let us down, Cleaning Express managed to arrange cleaning on very short notice and for a competitive price. Thank you!
Excellent service from booking right through to completing the clean. I arranged an After-Builders clean. It was all booked very efficiently by Sasha, then re-booked to accommodate my delays really efficiently. On the day, Natalia and Nadir arrived promptly and we discussed everything that needed doing. They then worked tirelessly to leave my flat absolutely spotless. Plus, they were both friendly and made me very comfortable to have in my home. Highly recommended.
Victoria has been cleaning for use for several months now. She's reliable and does an excellent job for us. We have a two bedroom flat and she does a great job staying on top of all the work. We were using other cleaning companies. who are bigger and do more advertising, but continually messed us around with a different cleaner each week. We are so pleased to have switched to Cleaning Express. There customer service has been excellent and there has never been a problem with payments. Victoria is polite and courteous. She always takes her shoes off, messages me with requests to replace cleaning products and although it's rare for one of us to be home when she's in, it's never a problem if we are. She just cracks on with the work to be done. I'd highly recommend them to anyone looking for a residential cleaner.
We wish we knew about Cleaning Express earlier!Natalia has been doing an excellent job in cleaning our house since October 2019. She is reliable, committed and always on time. We also appreciate the communication with the agency from day one and their commitment to fair pay through the London Living Wage, which we fully endorse. Thank you!
We would like to praise our cleaner, Doina for all her hard work, its always amazing coming home to such a clean and tidy home. She manages to do so much in just a few hours is incredibly professional and clearly really cares about her work, adding in all the little extra touches that brings the service to such a high standard. Cleaning Express have always been very efficient and friendly in all the communication I have had with them and I would not hesitate to recommend them to anyone!
We have been with cleaning express for over two years now and we have had lots of lovely cleaners who always do such a great job.. despite this being a difficult venue to clean! Thank you Nina and cleaning express!
So far one of the best cleaning service I had in London. They take care of their clients, they are very precise and the cleaner they send to my apartment every week is lovely and absolutely professional. Well deserved 5 stars
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