It is rare in this day and age for a company to focus so much on customer service as well as maintaining a perfect level of service. Cleaning Express has smashed both of them. They could and should write a book on their success and methods for the whole corporate world to read and follow.Dealing with a nightmare landlord, Cleaning Express went beyond the call of duty to help and address items with speed and professionalism. They didn't ask for anything in return. It could have been due to never experiencing such great service, but honestly it was emotional.To say I recommend these guys for your cleaning needs will be an understatement. I have never had such a thorough cleaning service, but the aftercare and process throughout your booking, flawless!!Thank you to Liliya for her amazing support and work. Keep it up!!
Both my wife and I are happy of the work done by Kristina.She is very precise, efficient, pro-active and a pleasant person to talk to during a coffee break. We are very pleased to have found Cleaning Express and in particular Kristina our housekeeper.
Great company and great value, specially Raluca!!! she has been cleaning our clinic for almost a year. She is great at organising herself, as she always works around us to be able to finish the job on time. Never complaint about anything and always with a big smile, also she is very professional, not only because her work is perfect, also because she is always 5 minutes earlier. I highly recommend her service!
I used Cleaning Express to clean my flat at the end of my tenancy. Natalia did a fantastic job of cleaning my flat; I could not have been happier with the service.Very simple process from enquiry through to booking and cleaning, would highly recommend.
We have booked a deep clean for our house and they have fitted us next day. Natalia and Lilia were the best cleaners we had in a very long time! They were professionals, friendly and more importantly took pride in their work and made sure the house was left spotless. Will defintely use again!
Love the fact that these guys pay cleaners the LLW and holidays. We have had Jana clean weekly and she is excellent! Always on time or texts to say she's running late. Very capable and diligent in her cleaning... we didn't even know that the cooker hood was clear glass it had always been so dirty!
Have been using Cleaning-Express for years after a LOT of shopping around and firing many sub-standard agencies. I really like the fact that (i) they listen to what I want (good language skills, great ironing), (ii) keep me fully informed if there are any issues (hey - stuff happens) and (iii) always provide a really great service. Inga who works for us now is just awesome. Fast, efficient and effective. It would be fabulous if she had more availability!
Have been using Clening-Express for years after a LOT of shopping around and firing many sub-standard agencies. I really like the fact that (i) they listen to what I want (good language skills, great ironing), (ii) keep me fully informed if there are any issues (hey - stuff happens) and (iii) always provide a really great service. Inga who works for us now is just awesome. Fast, efficient and effective. It would be fabulous if she had more availability!
If I could do more than 5 stars I definitely would! Tatiana is absolutely fantastic! She is quick, detailed, always on time and extremely reliable. I have three little kids and just having her around weekly takes a great amount pressure off my shoulder. She knows exactly what to do to make sure that I am set up for the week and ensures that the flat is tidy and sparkling clean.I can only recommend her to anyone looking for a great cleaner.
Hi, my cleaner Ludmila from cleaning express does a fantastic job, she is always on time, efficiently manages all the cleaning work required. She always is great at ironing and always leaves my home feeling fresh and thoroughly cleaned.I would highly recommend cleaning express who provide great, reliable customer service.
Aga is a fantastic cleaner! She is like a member of the family and we love having her over every week. Not only is she easy to work with and a friend but she does a really good job with attention to detail. As working parents, our lives are made easier because of Aga.
Superb end of tenancy clean to large three bed flat. Quality of clean far exceeded expectations and surpassed work of other London-based cleaners commissioned following past flat moves. Would not hesitate to use Cleaning Express again. Many thanks!
We've been using Cleaning Express for 1.5 years and we're super happy. Our cleaner Raluca comes 3 times a week and is very professional and friendly. Whenever she's on holidays they send us another cleaner, which is great!
Update: Cleaning Express needed to switch us from Natalia to Ina (unavoidable circumstances) and Ina is equally fabulous.~~~I am so happy. Natalia does such a fantastic job on our house, her attention to detail is really appreciated. Thank you!
Galina did fantastic work for our out-of tenancy clean and we have got our entire deposit back in full! Nadir and Galina were both punctual and polite.After another cleaning company have let us down, Cleaning Express managed to arrange cleaning on very short notice and for a competitive price. Thank you!
Excellent service from booking right through to completing the clean. I arranged an After-Builders clean. It was all booked very efficiently by Sasha, then re-booked to accommodate my delays really efficiently. On the day, Natalia and Nadir arrived promptly and we discussed everything that needed doing. They then worked tirelessly to leave my flat absolutely spotless. Plus, they were both friendly and made me very comfortable to have in my home. Highly recommended.
Victoria has been cleaning for use for several months now. She's reliable and does an excellent job for us. We have a two bedroom flat and she does a great job staying on top of all the work. We were using other cleaning companies. who are bigger and do more advertising, but continually messed us around with a different cleaner each week. We are so pleased to have switched to Cleaning Express. There customer service has been excellent and there has never been a problem with payments. Victoria is polite and courteous. She always takes her shoes off, messages me with requests to replace cleaning products and although it's rare for one of us to be home when she's in, it's never a problem if we are. She just cracks on with the work to be done. I'd highly recommend them to anyone looking for a residential cleaner.
We wish we knew about Cleaning Express earlier!Natalia has been doing an excellent job in cleaning our house since October 2019. She is reliable, committed and always on time. We also appreciate the communication with the agency from day one and their commitment to fair pay through the London Living Wage, which we fully endorse. Thank you!
We would like to praise our cleaner, Doina for all her hard work, its always amazing coming home to such a clean and tidy home. She manages to do so much in just a few hours is incredibly professional and clearly really cares about her work, adding in all the little extra touches that brings the service to such a high standard. Cleaning Express have always been very efficient and friendly in all the communication I have had with them and I would not hesitate to recommend them to anyone!
We have been with cleaning express for over two years now and we have had lots of lovely cleaners who always do such a great job.. despite this being a difficult venue to clean! Thank you Nina and cleaning express!
So far one of the best cleaning service I had in London. They take care of their clients, they are very precise and the cleaner they send to my apartment every week is lovely and absolutely professional. Well deserved 5 stars
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