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COVID-19 Guidelines

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Following the PM’s announcement  and our most recent update we are taking steps to restart and maintain services for our clients. We are instructing cleaners to maintain the highest possible standard of safety and hygiene in customers’ homes. We have created detailed Covid-19 cleaning guidelines for staff and clients which reflect the latest government advice on social distancing.

How can you help during the Covid-19 outbreak?

  • Let us know if you or someone in your household is experiencing symptoms
  • Stay in another room whilst your cleaner is working and maintain 2 metres distance at all times
  • Ensure you have enough anti-bacterial surface cleaners and detergents
  • Get in touch if you need advice on cleaning solutions and recommendations, our Customer Service team will be happy to help
  • Let us know if you are considered to be a member of a vulnerable group
  • Avoid direct contract with your cleaner where possible

What will your cleaner do in your home?

Cleaners will:

  • remove shoes or wear shoe covers
  • wash their hands for 20 seconds or more on entry
  • where no washing facilities are available, cleaners will use alcohol-based hand sanitiser 
  • wear PPE  – gloves (and masks if requested)
  • disinfect all frequently touched surfaces and will pay special attention to door handles, light switches, TV remotes, table tops, kitchen appliances
  • wash any cloths, microfibers, mops and other reusable materials on higher temperatures
  • open the windows and turn on any fans where possible to provide extra ventilation
  • use warm water to dilute cleaning solutions where needed to maximise their antibacterial effects

Customer Services

Our office staff has been mobilised to ensure that you are notified of any changes and updates. As a result of the new announcement, we have re-opened our office and some of our staff is also working from home to ensure continuous and consistent service.

If you wish to restart your regular service we are now offering spring cleans at no extra cost to our domestic customers and additionally, we are working on improved deep cleaning services.

If you are our regular customer, you can get in touch on 0203492262 or send us an email on info@cleaning-express.com.  Should you need extra clarification on our Covid-19 cleaning guidelines, let us know and a member of staff will provide you with more information.

Our promise

We are doing everything possible to ensure the safety and health of our staff and clients. Most importantly, we are keeping close eye on the latest government advice as well as recommendations by Public Health England and the NHS. As always, we will let you know in advance when your cleaner is coming. Further, we will be happy to give you cleaning tips and tricks to help you maintain hygiene in your home.
We would like to thank you for your continuing support and above all, would like to ensure you that we are always here to help.

 

 

 

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Covid-19 Update

Read our latest service update here.

As the Coronavirus continues to spread across the globe, governments, businesses and individuals are trying to work out what it means for them, how to protect themselves and how they can help.
At Cleaning Express, we are treating the pandemic with utmost seriousness. We have already instructed all our cleaners and office staff  to take extra precautions when performing their duties and stay home if they have any symptoms. We’re communicating daily any new developments and are monitoring the situation to ensure the safety of all our clients and staff. We have asked them to wear gloves at all times while cleaning and wear face masks where requested. Our cleaners now pay more attention to the surfaces and ares most frequently touched in clients’ home.

If any of our cleaners have shown any symptoms, we commend them self-isolating and we are working to provide replacement cleaners to all affected clients. All of our staff has been advised to avoid travelling abroad where possible and place themselves in quarantine if they have already made any preplanned trips.

We urge our clients to let us know if they have any suspicion that they or someone in their household might be infected. Please make sure you have availability of good quality cleaning anti-bacterial detergents or bleach (unless you are allergic to it). During the times of the outbreak we recommend more frequent and deeper cleaning of your home.

Please, if you have recently travelled to a high risk zone or have been in touch with somebody who has fallen ill, reach out to us here so we can take the necessary steps to prevent the spread. If you have any other concerns or questions, our team will be happy to assist you, so please contact us and we will take care of it.
Advice on prevention and care you can find on the NHS website here.

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The Best of Royal Greenwich Business Awards

The Best of Royal Greenwich Awards Ceremony was held on the 6th of March 2020 at the Intercontinental London Hotel next to the iconic O2 arena on the Greenwich peninsula. After being shortlisted for the 2019 Awards, Cleaning Express was attending again as a nominee for the Micro to Small Business Award.
Following a busy year, the team was thrilled to be recognised as one of the leading businesses in the area for the second year in a row. Between the two ceremonies Cleaning Express became a recognised Living Wage Service provider and started promoting the Real London Living Wage among its clients, championing better pay for workers in a notoriously underpaid industry.
In 2019, we also undertook a series of management changes, aiming to improve customer service for new and potential clients. More people came on board and at the moment, all of our office staff is based in Greenwich which helps raise the local employment levels. The company relies on a large number of local cleaners and is always trying to send them to jobs not too far from their homes.
Cleaning Express is growing steadily and is expanding, becoming a brand recognised for high quality, excellent service and social responsibility.
The whole team would like to thank East London Business Place for the continuous support as well as congratulate the winners of the Micros to Small Business category – Eltham Escape Rooms as well as all the other award winners. For us it’s an honour to be part of this excellent community and continue to represent the Royal Borough of Greenwich and its people.
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Multilingual Cleaning Company

multilingual cleaning companyAt Cleaning Express head office, we are proud to say, we all come from different countries and speak multiple languages. We are a multilingual cleaning company. This comes in very useful when interacting with customers that do not speak the language well. Even though a big part of our customers are English speaking. We always try our best to listen and understand the needs of every client. We do not want any language barriers stopping us from bringing you the best possible customer service. At present, our office staff speak Russian, Spanish, Bulgarian, Lithuanian, Romanian, Tajik, Polish and Ukrainian. Cleaning Express has over 500 regular customers, many of which also come from abroad.

As well as multilingual head office staff, the cleaners that we employ are of so many different nationalities. We have cleaners that come mostly from England, Moldova, Latvia, Lithuania, Romania, Bulgaria,  and Poland. Some of our cleaners are from Russia, Bulgaria, Ukraine, Hungary, Kazakhstan, Portugal, Spain and other countries. Most of our cleaners speak English well or are in the progress of learning it. We try to make sure that all our cleaners are aware of the importance of being able to communicate with the customers. 

There can be an occasion when a customer can be uncomfortable with the cleaner that they might have a difficulty communicating with. We understand that’s it is a possibility. Most important for us is that our customers are completely happy with the assigned cleaners. Being a multilingual cleaning company, we try to be as flexible as possible. We do try to accommodate as many requests as we possibly can. So if you would prefer, for instance, a Russian speaking cleaner, Italian speaking cleaner, or a Spanish speaking cleaner, we’ll do our best to assign one for you.

To get in touch with us please complete our contact form and we will respond as quickly as possible. You can also follow us on Facebook or Instagram.

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Opening hours: Monday to Friday, 9am to 5pm (office now open after the lockdown)

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Google Rating
4.8
Based on 102 reviews
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