As the Coronavirus continues to spread across the globe, governments, businesses and individuals are trying to work out what it means for them, how to protect themselves and how they can help.
At Cleaning Express, we are treating the pandemic with utmost seriousness. We have already instructed all our cleaners and office staff to take extra precautions when performing their duties and stay home if they have any symptoms. We’re communicating daily any new developments and are monitoring the situation to ensure the safety of all our clients and staff. We have asked them to wear gloves at all times while cleaning and wear face masks where requested. Our cleaners now pay more attention to the surfaces and ares most frequently touched in clients’ home.
If any of our cleaners have shown any symptoms, we commend them self-isolating and we are working to provide replacement cleaners to all affected clients. All of our staff has been advised to avoid travelling abroad where possible and place themselves in quarantine if they have already made any preplanned trips.
We urge our clients to let us know if they have any suspicion that they or someone in their household might be infected. Please make sure you have availability of good quality cleaning anti-bacterial detergents or bleach (unless you are allergic to it). During the times of the outbreak we recommend more frequent and deeper cleaning of your home.
Please, if you have recently travelled to a high risk zone or have been in touch with somebody who has fallen ill, reach out to us here so we can take the necessary steps to prevent the spread. If you have any other concerns or questions, our team will be happy to assist you, so please contact us and we will take care of it.
Advice on prevention and care you can find on the NHS website here.
At Cleaning Express head office, we are proud to say, we all come from different countries and speak multiple languages. We are a multilingual cleaning company. This comes in very useful when interacting with customers that do not speak the language well. Even though a big part of our customers are English speaking. We always try our best to listen and understand the needs of every client. We do not want any language barriers stopping us from bringing you the best possible customer service. At present, our office staff speak Russian, Spanish, Bulgarian, Lithuanian, Romanian, Tajik, Polish and Ukrainian. Cleaning Express has over 500 regular customers, many of which also come from abroad.
As well as multilingual head office staff, the cleaners that we employ are of so many different nationalities. We have cleaners that come mostly from England, Moldova, Latvia, Lithuania, Romania, Bulgaria, and Poland. Some of our cleaners are from Russia, Bulgaria, Ukraine, Hungary, Kazakhstan, Portugal, Spain and other countries. Most of our cleaners speak English well or are in the progress of learning it. We try to make sure that all our cleaners are aware of the importance of being able to communicate with the customers.
There can be an occasion when a customer can be uncomfortable with the cleaner that they might have a difficulty communicating with. We understand that’s it is a possibility. Most important for us is that our customers are completely happy with the assigned cleaners. Being a multilingual cleaning company, we try to be as flexible as possible. We do try to accommodate as many requests as we possibly can. So if you would prefer, for instance, a Russian speaking cleaner, Italian speaking cleaner, or a Spanish speaking cleaner, we’ll do our best to assign one for you.
Living Wage Foundation is an organisation at the heart of the independent movement of businesses and people that campaign for the idea that a hard day’s work deserves a fair pay, which is in most cases most definitely higher than the minimum wage. Living Wage Foundation acknowledges and honours the leadership of responsible employers who choose to pay a real living wage, which is based on the cost of living, and not just the government minimum.
Living Wage Foundation offers a service Provider Recognition Scheme for contractors who are providing the real living wage to their staff. The real Living Wage is the only UK wage rate that is voluntarily paid by over 4,700 UK businesses who believe their staff deserve a better pay. London based employers make sure all their employees in London receive the London Living Wage. Over 180,000 employees have received a pay rise as a result of the Living Wage campaign.
We are pleased to announce that Cleaning Express is now a Recognised Service Provider working with the Living Wage Foundation. From the very beginning the vision of Cleaning Express was to create a better company, which would care about all staff, tackle low morale and motivation. Most of motivation issues at work come from low pay, and at the very beginning we didn’t have the means to pay living wages to our staff. However, the company has grown now and doing better every day, and we are proud to say that we are finally able to provide a wage our wonderful cleaners deserve for doing such an amazing job.