Q: How do you select and vet cleaners for deep cleans?
A: We interview cleaners in-person and check their documents to confirm their identity and their right to work in the UK. We also check their proof of address and references. Each cleaner has to pass our skills test. Cleaners go through induction with one of our supervisors or in the homes of our management team. We then allocate new cleaners to work with more experienced staff on end of tenancy and deep cleaning bookings.
Q: Will I have one or two cleaners carrying out a deep clean for me?
A: It varies greatly on availability, your area and size of the property. We allocate as many cleaners as required for larger properties whilst we normally allocate 1 cleaner for studios and 1 bedroom apartments.